At Ghemu Farm, we aim to provide a reliable and straightforward delivery service for our customers. Please review the information below to understand how we process and ship orders.
- Shipping method:
All orders are shipped using DPD tracked delivery within the United Kingdom. This service is chosen to ensure secure handling and reliable delivery of heavier items such as jars and bottled products. - Delivery timeframe:
Standard delivery typically takes 2–3 business days from dispatch. Delivery times are estimates and may vary depending on location or external factors. Deliveries to remote or offshore areas may take longer. - Postage and packing costs:
Standard UK delivery: £5.50
Postage and packing costs are calculated at checkout and clearly displayed before payment is completed. - Order processing time:
Orders are usually processed within 2–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information provided by DPD. - Delivery address accuracy:
Please ensure all delivery details are correct at checkout. Ghemu Farm cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information. - Seasonal and holiday deliveries:
During busy periods such as Christmas and public holidays, delivery times may be affected due to increased demand within courier networks. While we aim to dispatch orders promptly, specific delivery dates cannot be guaranteed during peak periods. We recommend placing orders early where possible. - Urgent delivery requests:
If you require delivery sooner than the standard timeframe, please contact us at support@ivaplants.co.uk before placing your order. While expedited delivery cannot be guaranteed, we will do our best to advise on available options. - International delivery:
At present, Ghemu Farm delivers within the United Kingdom only. International delivery is not currently available. - Contact details:
If you have any questions about delivery or an existing order, please get in touch via the Contact Us page on our website.