Last updated: 26 December 2025
- Eligibility for refunds and returns:
Due to the nature of our products, Ghemu Farm is unable to accept returns of food items once they have been opened or used. This policy is in place to protect product safety and hygiene and is in accordance with UK consumer law. Refunds or replacements are considered only in specific circumstances outlined below. - Accepted reasons for refund or replacement:
Refunds or replacements will be offered free of charge in the following cases:
– An incorrect item was received
– The product was damaged during transit
– The product is defective or of unsatisfactory quality
– The product was received past its stated best-before or expiry date - Damaged or defective items:
If your order arrives damaged or defective, please contact us within 48 hours of delivery via the Contact Us page on our website. Please include your order number and a description of the issue. We may request additional information where needed. We will assess the situation and offer a replacement or refund where appropriate. - Return process:
To request a refund or replacement, please contact us via the Contact Us page with your order number and details of the issue. We will review your request and advise whether a return is required. If a return is requested, items must be securely packaged and returned according to the instructions provided. Proof of purchase may be required. - Refunds:
Approved refunds will be issued to the original payment method used at checkout. Please allow a reasonable processing time once the refund has been approved. - Final decision:
Ghemu Farm reserves the right to make the final decision regarding refund or replacement eligibility, based on the information provided and the condition of the product. - Policy updates:
Ghemu Farm may update or amend this Returns & Refunds Policy at any time. Any changes will be published on this page.
By placing an order with Ghemu Farm, you agree to this Returns & Refunds Policy.